FAQs

 

Index

 When is my bill due?

Bills are always due on the 5th of every month.  If the 5th falls on a holiday or a weekend, payments will be taken until noon on the next business day.

 What if I haven’t received my bill?

Contact City Hall for your account balance.  All accounts are due on the 5th of the month. 

 When are penalties applied and how much are they?

Penalties are applied on the day after the bill is due.  The penalty is 10% of the past due amount.  A red reminder card is mailed to you showing the past due amount plus the added penalty.

 After the penalties are applied, how much time do I have to pay my bill?

Once penalties are applied, you have until 12:oo p.m. on the 12th to make payment on the past due amount.

 What if I miss the due date after the 10% penalty is applied?

A letter of Discontinuation of Service (Shut-off notice) is mailed to you and a $10 fee is assessed to your account at 12:00 pm on the 12th.

 When is water shut off, if I fail to make a payment or payment arrangements?

Water shut off is done the last Friday of every month if you fail to make payment or payment arrangements by 11:00 a.m. that day.  Payment arrangements must be made at City Hall in person.  Accounts that are delinquent after 11:00 a.m. will be assessed the $50 shut off fee regardless of water status.

 What if the house will be vacant for an extended period of time?

You have the option to have your water turned off at the curb.  This will incur a $15 fee at the time of shut off and $15 fee to turn on the water.  If you request to have this performed during the winter months, it is strongly recommended that your pipes also be winterized to avoid broken pipes.  We also recommend someone be present when water is turned on in case of leaks.

 How much water does the average family use?

The average consumer will use 100 gallons per day.  Based on this, the average a family of four would use approximately 6,000 gallons per month.

 What if my bill is higher than normal?

First, make sure that you have not consumed more water during the past month, i.e. extra washing, guests, leaks.  After you have checked all these, call City Hall and we can perform another meter read and perform a basic check for leaks.